Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | J | A | V | C | L | I | Q | J | F | S | M | Z | K | T |
| Y | N | M | Y | H | T | A | P | M | E | C | C | C | D | Q |
| E | C | O | X | V | O | F | P | N | M | J | L | P | A | X |
| C | R | I | I | P | U | I | I | R | U | N | Y | B | S | N |
| O | I | A | N | T | T | R | H | U | S | E | W | E | K | O |
| N | P | O | Z | A | O | R | S | S | S | T | S | J | Q | I |
| T | W | V | N | A | P | M | R | B | A | S | X | M | U | T |
| A | S | C | I | M | I | T | E | X | T | I | Z | P | E | U |
| C | R | W | F | L | X | P | N | L | N | L | R | E | S | L |
| T | E | G | E | P | A | E | W | O | O | F | F | R | T | O |
| P | L | U | R | T | F | U | O | L | D | R | Z | S | I | S |
| B | E | K | I | N | N | O | E | B | B | C | T | O | O | Y |
| B | H | E | Y | M | Z | Q | K | M | D | E | U | N | N | O |
| I | N | I | G | V | V | L | A | I | K | F | H | H | O | B |
| T | L | L | J | D | O | L | T | Z | Y | R | X | R | K | C |
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