Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | O | R | C | M | S | R | T | O | Y | F | E | S | L | Y |
| A | N | D | Y | M | J | J | N | G | E | E | P | H | I | Y |
| J | W | O | V | Z | T | M | E | J | M | K | I | Y | C | M |
| R | Q | H | I | R | U | B | I | N | U | Y | I | N | T | S |
| K | I | N | D | T | L | K | T | E | S | I | F | E | S | D |
| F | T | W | O | P | O | P | A | T | S | L | T | V | O | O |
| F | I | C | E | I | A | M | P | S | A | L | Q | O | L | N |
| U | Y | W | A | L | T | J | E | I | T | Q | D | N | U | T |
| Y | W | H | S | T | T | S | B | L | N | Z | A | W | T | P |
| T | H | S | J | H | N | E | E | H | O | R | Y | W | I | A |
| E | F | T | Q | Z | U | O | F | U | D | R | G | A | O | N |
| W | L | A | A | T | X | C | C | M | Q | S | T | T | N | I |
| U | J | I | D | P | L | A | S | E | S | K | F | N | A | C |
| J | Q | C | M | L | M | B | U | Y | Y | R | S | Z | O | N |
| R | P | I | H | S | R | E | N | W | O | E | K | A | T | C |
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