Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | G | Z | A | H | H | J | G | R | Q | N | B | E | D | T |
| D | O | N | T | A | S | S | U | M | E | C | N | Q | N | Z |
| O | P | N | Z | Y | U | M | O | I | B | E | S | E | H | D |
| N | Y | I | T | R | T | I | I | L | T | C | I | F | G | W |
| T | U | B | H | R | G | L | F | S | U | T | G | J | H | X |
| P | H | Y | M | S | O | E | I | C | A | T | H | L | T | Y |
| A | L | U | H | O | R | L | A | P | X | B | I | I | V | Y |
| N | P | W | D | T | A | E | E | A | J | D | T | O | J | N |
| I | I | J | C | I | A | B | N | M | V | U | Y | O | N | Q |
| C | D | Z | R | Q | S | P | G | W | O | D | J | K | P | Z |
| W | X | U | C | X | A | P | M | F | O | T | Z | Z | T | D |
| J | T | C | A | T | N | O | C | E | Y | E | I | G | H | D |
| O | M | I | Q | D | H | P | A | U | L | A | K | O | U | X |
| E | R | N | O | I | T | S | E | U | Q | K | S | A | N | K |
| J | G | C | Z | Y | K | R | G | J | D | W | X | P | T | L |
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