Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | C | A | T | N | O | C | E | Y | E | O | L | X | J | C |
| H | N | D | E | B | E | M | U | S | S | A | T | N | O | D |
| J | Z | E | R | L | T | G | P | F | I | Z | J | N | T | O |
| N | S | C | I | K | I | M | I | E | T | F | T | W | V | N |
| O | S | Y | W | T | W | M | H | A | T | R | E | D | X | T |
| I | G | O | T | C | A | C | S | C | O | T | P | D | X | P |
| T | P | N | L | C | D | P | R | L | I | S | T | E | N | A |
| S | V | H | R | U | S | R | E | M | P | A | T | H | Y | N |
| E | Z | C | C | U | T | M | N | B | B | O | P | R | F | I |
| U | N | B | V | P | O | I | W | F | U | V | X | A | B | C |
| Q | X | S | T | T | U | Z | O | R | N | H | Y | F | I | P |
| K | V | Q | I | D | C | N | E | N | Y | C | P | Q | C | E |
| S | P | O | Y | W | K | Z | K | V | L | N | T | H | N | D |
| A | N | S | F | W | W | W | A | U | E | N | S | L | G | A |
| D | V | M | L | J | I | D | T | Q | N | K | Z | V | R | U |
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