Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Y | W | S | P | V | F | C | U | X | I | M | D | T | V |
| T | G | N | O | I | T | S | E | U | Q | K | S | A | N | L |
| L | W | B | R | U | S | B | A | A | W | S | K | O | S | V |
| G | T | C | A | T | N | O | C | E | Y | E | I | A | O | W |
| S | P | W | G | W | G | J | M | E | O | T | N | X | K | S |
| C | S | G | E | V | X | P | D | W | O | Z | X | T | Y | X |
| I | L | S | G | I | A | B | N | M | K | G | H | Q | N | Z |
| N | Q | F | O | T | X | E | E | B | K | K | A | O | X | W |
| A | H | U | H | R | R | L | V | P | J | Q | I | P | H | Q |
| P | M | Y | W | S | O | E | I | Q | A | T | D | V | U | U |
| T | Q | Z | H | R | O | L | J | S | U | T | O | Q | N | A |
| N | E | I | T | Y | L | I | Q | L | T | O | I | R | L | E |
| O | P | N | R | U | Y | M | O | E | D | E | D | E | F | E |
| D | O | N | T | A | S | S | U | M | E | T | N | L | N | Q |
| C | S | L | Y | A | Q | T | L | O | S | U | U | L | E | T |
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