Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Y | I | F | Z | J | K | V | K | R | X | I | M | F | F |
| D | O | N | T | A | S | S | U | M | E | E | N | W | Y | J |
| T | X | N | O | I | T | U | L | O | S | E | F | H | F | Q |
| A | I | M | T | J | E | N | T | L | T | P | T | W | W | F |
| K | S | H | T | R | Y | A | D | S | U | A | X | Q | V | M |
| E | D | K | L | B | O | P | I | F | P | S | K | J | V | J |
| O | Y | O | Q | E | U | L | I | M | R | F | D | O | X | K |
| W | V | E | N | U | U | B | E | P | A | T | I | E | N | T |
| N | K | N | C | T | E | A | B | M | S | M | D | R | S | U |
| E | T | D | B | O | P | S | D | K | O | D | X | D | A | Z |
| R | F | E | T | D | N | A | T | P | I | T | Q | M | P | R |
| S | M | I | L | E | J | T | N | I | D | E | I | K | Q | B |
| H | I | N | I | I | G | V | A | I | O | Q | O | O | M | W |
| I | U | R | P | T | L | K | M | C | C | N | R | F | N | T |
| P | A | T | K | S | R | F | U | Q | T | Z | H | G | U | T |
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