Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | K | O | H | V | J | C | E | R | N | A | G | F | G | C |
| K | N | K | N | F | E | M | U | S | S | A | T | N | O | D |
| Q | W | E | G | E | P | O | Q | C | S | I | Z | N | M | O |
| A | H | X | I | I | T | L | U | P | R | G | T | Y | Y | N |
| X | N | X | K | T | N | S | W | S | V | R | H | J | R | T |
| T | I | O | N | H | A | V | I | Z | O | T | M | L | W | P |
| O | C | W | I | I | E | P | M | L | A | N | M | U | B | A |
| Q | M | A | M | T | X | J | E | P | Y | O | F | Z | Z | N |
| Y | S | O | T | S | S | M | M | B | Q | I | J | R | Y | I |
| J | G | U | F | N | O | E | G | S | U | T | G | Q | W | C |
| D | U | Y | Q | T | O | Z | U | W | H | U | F | O | M | B |
| B | L | N | I | C | J | C | O | Q | F | L | X | G | O | P |
| G | M | O | E | L | M | O | E | J | K | O | V | W | L | I |
| J | N | Q | S | V | W | I | Q | Y | F | S | M | I | L | E |
| P | I | H | S | R | E | N | W | O | E | K | A | T | L | V |
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