Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | D | B | V | X | L | S | O | L | U | T | I | O | N | G |
| E | N | T | C | A | T | N | O | C | E | Y | E | N | S | N |
| I | A | O | S | B | D | H | T | G | L | I | S | T | E | N |
| K | N | O | I | T | S | E | U | Q | K | S | A | H | O | T |
| X | K | G | M | T | A | B | D | I | L | G | E | Y | X | T |
| D | I | J | O | A | O | C | W | Q | C | W | H | Y | U | G |
| T | J | K | F | D | Q | M | I | B | F | S | P | O | L | W |
| I | N | P | I | H | S | R | E | N | W | O | E | K | A | T |
| L | A | Y | M | M | V | P | L | L | A | S | J | E | J | X |
| G | P | R | I | W | A | G | K | S | O | P | G | J | B | H |
| V | A | L | B | T | K | F | Q | Z | Q | R | T | Q | A | M |
| V | E | X | I | X | A | V | Q | Y | A | W | T | N | F | M |
| R | O | E | M | P | A | T | H | Y | Q | U | F | N | O | Z |
| W | N | U | V | D | E | M | U | S | S | A | T | N | O | D |
| T | J | M | G | N | X | Y | A | Z | O | G | K | O | U | C |
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