Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | K | Z | S | I | I | G | B | J | V | E | V | B | U | T |
| E | N | T | S | O | L | U | T | I | O | N | G | X | N | Q |
| P | V | O | K | O | O | D | K | Q | T | F | S | E | S | E |
| I | F | D | I | S | H | B | Q | C | J | A | I | C | N | T |
| H | E | D | S | T | F | S | A | O | I | T | L | E | N | A |
| S | M | I | L | E | O | T | Q | W | A | X | T | T | E | M |
| R | S | Y | G | D | N | M | Z | P | W | S | U | D | M | L |
| E | U | J | P | O | R | X | E | D | I | W | M | W | U | Q |
| N | P | U | C | W | Z | B | L | L | N | P | N | T | S | G |
| W | L | E | N | M | W | V | E | E | O | B | T | Y | S | D |
| O | Y | X | M | D | B | U | R | Z | T | R | K | B | A | C |
| E | M | P | A | T | H | Y | U | N | O | F | T | W | T | X |
| K | J | H | R | N | D | H | N | P | L | Y | D | N | N | Y |
| A | S | K | Q | U | E | S | T | I | O | N | I | H | O | L |
| T | E | X | Q | W | C | I | N | A | P | T | N | O | D | C |
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