Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| I | L | W | Z | R | Q | O | I | P | W | F | X | Q | Y | T |
| X | N | N | F | F | Q | I | Y | O | B | J | H | R | N | J |
| C | T | O | L | M | B | A | H | I | Q | E | V | E | C | B |
| I | C | A | I | H | Q | R | T | V | P | N | I | W | N | F |
| N | A | S | K | T | U | H | A | U | M | T | Q | E | N | M |
| A | T | K | V | E | O | M | P | T | A | Z | T | J | A | C |
| P | N | Q | Y | Y | O | M | M | P | Q | S | M | D | W | K |
| T | O | U | J | U | X | W | E | F | I | M | Q | G | L | E |
| N | C | E | O | I | C | B | N | L | T | K | G | K | L | T |
| O | E | S | Q | Z | A | V | P | E | O | T | Q | I | C | C |
| D | Y | T | N | Y | S | H | G | I | R | R | M | D | N | Q |
| K | E | I | N | O | I | T | U | L | O | S | T | M | V | I |
| A | D | O | N | T | A | S | S | U | M | E | H | N | A | V |
| D | C | N | H | I | S | N | M | H | H | I | M | I | O | U |
| X | V | L | X | T | B | P | D | T | J | M | U | Q | P | C |
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