Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | Y | M | D | M | T |
| S | O | K | D | N | D | X | R | X | O | D | N | S | N | H |
| P | N | N | Y | J | X | C | T | A | T | E | P | E | H | W |
| I | T | Z | T | F | I | N | R | C | T | N | I | C | P | L |
| H | A | M | Y | R | D | K | A | S | O | T | D | F | U | Z |
| S | S | Z | U | F | O | T | I | I | A | G | H | J | Y | C |
| R | S | D | C | B | N | L | T | P | O | G | E | L | B | T |
| E | U | W | O | O | O | S | E | M | P | A | T | H | Y | Q |
| N | M | L | C | X | E | B | M | M | I | X | E | E | E | L |
| W | E | E | S | U | Y | P | P | I | O | B | I | J | U | E |
| O | Y | T | Q | V | I | S | C | Y | L | T | F | N | Z | V |
| E | T | K | Q | W | G | H | M | T | M | E | I | Q | O | V |
| K | S | O | L | U | T | I | O | N | S | L | V | O | J | J |
| A | O | I | U | Z | M | X | F | Y | S | W | S | E | N | Z |
| T | P | R | L | H | H | K | T | P | Z | Y | B | E | B | A |
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