Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | E | T |
| F | N | F | I | P | R | N | C | Y | N | S | E | C | N | W |
| X | C | O | L | P | Z | E | E | G | K | D | Z | E | J | H |
| W | U | B | I | M | B | C | J | Q | E | T | I | V | I | N |
| B | X | A | G | T | O | M | U | K | I | T | L | D | B | W |
| C | C | M | P | N | O | E | F | J | A | I | N | F | R | C |
| O | S | U | T | D | S | M | H | P | B | W | T | X | X | I |
| E | W | A | B | T | M | O | E | M | P | A | T | H | Y | N |
| P | C | O | I | U | I | B | L | L | I | S | T | E | N | A |
| T | D | O | G | L | L | N | S | U | O | W | I | Z | U | P |
| E | N | O | J | I | E | A | Y | Z | T | R | G | D | R | T |
| B | V | I | P | O | U | K | A | X | T | I | T | Y | A | N |
| G | A | R | J | Q | E | W | Z | A | D | V | O | N | Y | O |
| D | S | I | R | A | E | M | U | S | S | A | T | N | O | D |
| O | A | H | T | D | U | N | I | S | Z | H | X | K | H | C |
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