Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | G | G | R | T | X | X | U | I | E | V | K | O | N | T |
| Y | N | N | C | K | P | P | I | C | L | E | J | O | N | T |
| P | F | O | N | X | V | Q | I | Y | I | B | I | E | C | Y |
| K | B | M | I | P | K | N | N | G | M | T | I | A | J | H |
| X | S | S | I | T | A | Y | E | F | S | T | T | N | C | E |
| N | O | V | R | P | O | M | X | E | A | N | Y | Z | Y | J |
| Z | O | H | T | L | P | M | U | P | O | Z | W | R | C | Y |
| U | I | N | B | A | W | Q | E | C | C | O | H | V | Q | F |
| E | O | Z | T | M | K | B | E | L | I | S | T | E | N | F |
| D | Y | H | B | S | J | Y | K | W | O | L | B | M | W | B |
| S | Y | T | A | K | E | O | W | N | E | R | S | H | I | P |
| V | I | T | B | C | D | L | H | O | G | U | T | H | U | A |
| O | Z | N | O | I | T | U | L | O | S | P | V | N | N | X |
| I | Z | M | G | I | E | M | U | S | S | A | T | N | O | D |
| F | Z | U | M | C | F | U | T | D | S | E | J | T | G | C |
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