Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | O | J | V | T | C | I | N | A | P | T | N | O | D | C |
| U | M | I | T | V | Z | U | W | G | O | C | A | P | O | C |
| D | N | N | C | U | J | N | H | B | Y | T | I | N | N | I |
| F | O | O | A | B | D | V | A | H | O | H | T | U | T | W |
| D | I | K | T | D | V | X | T | T | S | R | U | J | A | Y |
| I | T | J | N | C | I | A | K | R | O | X | V | A | S | O |
| Z | S | X | O | P | P | B | E | L | E | L | I | M | S | Z |
| H | E | T | C | M | F | N | E | K | I | A | O | O | U | U |
| Q | U | D | E | J | W | M | O | P | O | S | L | G | M | H |
| A | Q | H | Y | O | O | O | W | R | A | U | T | Y | E | M |
| G | K | B | E | T | O | U | E | L | T | T | K | E | K | Y |
| R | S | K | I | J | B | Y | R | I | Z | U | I | A | N | T |
| A | A | O | A | R | T | H | O | I | M | I | X | E | U | M |
| T | N | D | E | G | U | N | T | O | G | P | J | V | N | W |
| U | Z | O | P | S | I | G | C | G | J | L | U | J | B | T |
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