Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | W | K | Q | E | C | H | X | P | L | L | B | U | E | I |
| Y | N | L | L | J | K | W | W | J | Z | W | O | V | E | E |
| G | P | O | N | L | R | P | N | S | U | Z | T | E | V | U |
| J | O | I | I | V | T | C | A | T | N | O | C | E | Y | E |
| H | S | B | H | T | B | M | R | Y | B | J | M | K | Z | Q |
| V | Q | Z | E | S | O | L | U | T | I | O | N | Z | Y | T |
| U | L | E | M | P | R | M | Q | B | Q | W | S | R | D | H |
| O | Z | I | U | V | A | E | E | M | P | A | T | H | Y | K |
| A | L | J | S | H | S | T | N | L | I | S | T | E | N | O |
| E | Z | D | S | A | H | F | I | W | O | S | Q | X | N | Z |
| A | U | B | A | T | D | G | G | E | O | R | Q | H | G | U |
| I | K | L | T | G | Q | W | D | S | N | E | T | U | M | I |
| P | D | S | N | S | Q | W | J | E | B | T | K | N | Q | X |
| J | P | N | O | I | T | S | E | U | Q | K | S | A | O | Y |
| M | N | W | D | O | N | T | P | A | N | I | C | Z | T | C |
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