Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | O | F | T | T | C | I | N | A | P | T | N | O | D | C |
| F | L | A | A | S | C | N | D | W | M | Y | B | R | O | I |
| Z | L | I | K | K | N | A | C | Y | V | H | A | N | N | Q |
| B | G | G | E | F | A | G | T | J | Z | P | T | E | T | O |
| N | Z | Q | O | D | U | L | E | N | N | R | Y | F | A | R |
| O | G | X | W | X | K | D | E | B | O | D | A | J | S | Y |
| I | V | G | N | H | H | L | B | L | X | C | N | Q | S | N |
| T | P | X | E | H | I | Z | E | W | I | F | E | V | U | O |
| S | P | M | R | M | F | M | P | M | U | S | D | Y | M | I |
| E | M | E | S | R | O | B | A | W | P | V | T | F | E | T |
| U | A | W | H | T | Z | W | T | Y | I | A | N | E | J | U |
| Q | Z | C | I | Q | Q | E | I | F | C | W | T | H | N | L |
| K | O | O | P | C | B | K | E | S | W | M | P | H | F | O |
| S | N | J | Y | O | V | G | N | K | E | P | M | Z | Y | S |
| A | P | F | G | A | W | M | T | C | A | W | S | U | D | S |
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