Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | A | B | G | P | Y | T | J | F | X | I | C | Y | T |
| C | O | O | W | Q | C | H | A | I | J | Q | Q | O | N | P |
| H | N | N | N | P | K | C | K | J | P | O | A | E | Y | Q |
| Y | T | O | T | T | E | U | E | C | V | C | I | M | W | T |
| D | A | C | T | R | P | P | O | Y | X | T | L | P | K | Y |
| S | S | J | C | U | O | A | W | A | A | H | E | A | N | U |
| T | S | A | A | R | A | L | N | P | R | L | I | T | L | Z |
| O | U | X | T | R | N | W | E | I | I | H | G | H | I | Z |
| M | M | S | N | N | O | B | R | M | C | W | T | Y | S | C |
| N | E | B | O | Z | I | E | S | L | O | O | Y | W | T | K |
| I | J | Z | C | H | T | M | H | N | Q | T | Z | X | E | L |
| S | N | H | E | Y | U | D | I | Y | U | S | I | V | N | W |
| D | C | R | Y | H | L | M | P | U | R | B | D | O | W | F |
| X | K | B | E | P | O | T | E | M | N | O | D | M | N | Z |
| Z | T | F | H | A | S | K | Q | U | E | S | T | I | O | N |
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