Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | X | Y | D | S | O | L | U | T | I | O | N | P | R | C |
| O | E | C | I | N | A | P | T | N | O | D | F | F | O | T |
| O | Q | E | U | Q | G | B | T | N | Y | K | C | N | A | A |
| J | F | O | D | Z | X | O | B | L | M | W | T | O | S | K |
| Z | D | B | O | A | W | T | N | J | M | R | Q | K | C | E |
| I | E | M | U | S | S | A | T | N | O | D | Q | K | Y | O |
| Q | W | K | N | E | T | S | I | L | F | U | Q | E | J | W |
| T | N | E | I | T | A | P | E | B | E | J | C | F | O | N |
| J | W | I | Y | Z | Z | M | L | S | Z | O | E | W | N | E |
| Q | W | B | B | A | O | J | T | T | N | B | S | G | M | R |
| E | D | Q | K | T | H | I | S | T | D | X | V | P | H | S |
| Y | Z | O | I | U | O | F | A | X | O | F | A | O | M | H |
| Y | M | O | Z | N | Q | C | J | Y | Z | T | H | I | A | I |
| K | N | X | L | V | T | V | U | B | H | X | L | T | K | P |
| P | S | I | H | M | Y | V | A | Y | W | E | Q | Y | I | P |
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