Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | T | N | C | I | N | A | P | T | N | O | D | J | L | X |
| P | O | A | S | K | Q | U | E | S | T | I | O | N | Z | Y |
| G | B | N | K | M | C | D | V | N | V | N | N | I | T | N |
| B | W | Q | T | E | I | V | H | R | H | O | T | X | C | C |
| R | H | F | V | R | O | L | C | R | J | I | A | M | A | J |
| F | X | P | A | K | O | W | E | T | A | T | S | S | T | A |
| D | H | G | C | R | I | L | N | B | J | U | S | Q | N | Q |
| H | P | R | T | C | I | D | E | E | I | L | U | V | O | Y |
| Q | T | Z | W | S | T | P | M | M | R | O | M | Y | C | V |
| D | X | K | T | B | A | F | P | L | O | S | E | K | E | W |
| F | X | E | A | T | G | T | A | P | G | T | H | Q | Y | D |
| X | N | X | I | G | G | B | T | W | D | C | I | I | E | G |
| G | Y | E | K | M | F | P | H | X | O | I | N | O | P | M |
| F | N | H | R | P | D | D | Y | T | M | B | O | E | N | Y |
| T | I | U | V | Q | J | Y | Q | M | I | W | V | Z | D | Z |
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