Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | I | N | A | P | T | N | O | D | S | R | H | U | V | N |
| N | M | J | N | B | F | E | O | K | A | I | M | R | N | D |
| O | Y | S | C | T | Z | U | X | Z | G | Y | D | O | P | G |
| I | N | F | L | A | M | G | H | V | V | C | I | J | C | F |
| T | L | S | P | K | S | M | I | L | E | T | G | N | J | K |
| U | E | E | Q | E | M | K | B | D | O | G | E | Y | X | S |
| L | M | M | A | O | Y | B | Q | M | T | G | C | E | N | W |
| O | U | P | X | W | O | E | E | U | O | C | O | G | D | M |
| S | S | A | U | N | W | L | C | P | E | V | G | I | S | I |
| E | S | T | S | E | O | I | F | O | A | S | J | M | Z | T |
| A | A | H | O | R | N | S | Q | N | N | T | T | W | U | I |
| K | T | Y | T | S | O | T | I | H | N | T | I | I | X | X |
| W | N | N | A | H | U | E | F | O | H | C | A | E | O | W |
| L | O | I | G | I | B | N | Y | W | U | I | H | C | N | N |
| C | D | M | T | P | L | H | T | J | X | H | I | A | T | T |
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