Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | O | N | R | U | X | L | V | O | G | Q | L | G | U | D |
| F | Y | V | L | Q | X | O | W | K | F | D | Q | R | N | Z |
| X | O | N | A | P | B | V | Z | J | E | Y | H | O | C | F |
| K | T | V | C | L | F | E | D | Y | V | R | I | W | U | D |
| X | D | B | C | Q | D | F | Y | H | D | T | D | N | J | I |
| N | O | I | T | U | L | O | S | Y | O | T | T | O | G | C |
| D | Z | N | O | I | B | R | Z | M | N | C | O | I | T | K |
| T | N | E | I | T | A | P | E | B | T | A | Y | T | B | Y |
| V | N | E | T | S | I | L | A | P | P | T | E | S | X | Y |
| Y | A | B | M | U | O | E | D | C | A | N | H | E | S | H |
| E | T | L | O | R | K | L | X | O | N | O | V | U | W | T |
| O | V | A | T | E | R | I | Q | A | I | C | D | Q | R | A |
| M | I | N | J | K | Z | M | G | U | C | E | E | K | N | P |
| D | O | N | T | A | S | S | U | M | E | Y | P | S | U | M |
| C | P | I | H | S | R | E | N | W | O | E | K | A | T | E |
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