Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | U | P | O | D | U | Q | C | T | S | O | S | O | E | T |
| Q | N | D | E | P | W | N | Z | D | C | T | X | I | N | P |
| I | U | O | P | G | T | O | O | K | R | M | S | E | D | J |
| K | M | A | I | F | M | N | G | I | L | L | I | E | N | J |
| V | N | S | H | T | E | Z | V | N | T | T | T | E | T | A |
| A | Y | K | S | J | O | E | I | P | A | U | T | Q | E | Z |
| V | F | Q | R | B | C | M | L | P | W | S | L | Y | M | C |
| O | Z | U | E | E | C | I | E | I | I | D | E | O | U | Q |
| I | X | E | N | S | R | B | N | L | M | C | I | U | S | F |
| G | P | S | W | P | Z | A | C | A | O | S | C | J | S | T |
| X | D | T | O | H | J | J | P | N | P | R | Z | Q | A | N |
| K | E | I | E | M | P | A | T | H | Y | T | T | V | T | M |
| V | Q | O | K | G | I | A | T | Z | C | G | N | N | N | T |
| S | V | N | A | G | C | S | P | L | S | E | S | O | O | T |
| G | R | C | T | T | V | T | J | G | W | V | B | Y | D | C |
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