Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | Z | O | G | R | G | Y | M | R | M | N | W | Z | L | C |
| T | N | I | R | Z | E | M | U | S | S | A | T | N | O | D |
| A | S | K | Q | U | E | S | T | I | O | N | N | N | O | O |
| K | P | N | O | I | T | U | L | O | S | U | T | X | G | N |
| E | Y | E | C | O | N | T | A | C | T | R | Q | Q | H | T |
| O | N | H | R | Z | G | R | U | C | O | J | Q | D | Q | P |
| W | I | O | Q | E | C | O | B | L | S | W | N | V | H | A |
| N | V | T | L | T | E | F | E | P | I | U | S | M | C | N |
| E | P | I | I | I | O | M | P | M | Z | S | K | L | Y | I |
| R | M | U | N | M | O | T | A | P | P | I | T | Q | O | C |
| S | N | A | B | T | X | J | T | Y | K | A | S | E | M | N |
| H | R | V | I | B | U | K | I | W | T | W | T | P | N | K |
| I | L | O | K | P | X | Q | E | G | D | Y | Z | H | G | X |
| P | N | M | U | L | C | N | N | H | G | M | W | S | Y | B |
| M | U | Q | N | N | K | L | T | N | F | D | Q | D | A | J |
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