Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | N | A | L | H |
| E | O | C | Y | C | E | J | V | K | C | D | G | H | J | P |
| I | N | N | H | T | G | I | E | A | S | I | H | U | I | T |
| T | T | Z | T | U | Y | J | T | O | B | N | T | H | H | K |
| Q | A | S | A | R | G | N | L | P | C | V | S | O | W | P |
| P | S | R | P | H | O | U | Q | K | L | R | M | R | H | G |
| Y | S | M | M | C | T | L | X | B | E | X | I | D | Q | F |
| H | U | O | E | I | I | E | E | N | J | A | L | Y | X | Z |
| V | M | Y | O | S | A | P | W | M | R | J | E | E | H | S |
| Y | E | N | T | I | A | O | C | G | O | N | W | I | G | Q |
| F | F | E | U | T | E | Y | Y | Y | C | T | C | G | H | L |
| R | N | S | I | K | K | P | T | T | O | X | I | M | P | M |
| G | R | E | A | S | K | Q | U | E | S | T | I | O | N | L |
| H | N | T | B | V | R | T | F | E | F | T | F | A | N | Z |
| T | Q | T | W | K | J | N | C | K | V | N | U | Y | C | G |
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