Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | R | D | V | I | C | I | N | A | P | T | N | O | D | C |
| P | I | H | S | R | E | N | W | O | E | K | A | T | O | W |
| R | O | F | H | E | L | G | B | Y | O | S | K | N | N | A |
| J | Y | H | T | A | P | M | E | X | K | K | T | S | T | F |
| O | U | F | U | S | M | C | N | Q | J | R | F | A | A | A |
| N | Y | C | R | E | O | C | U | J | O | C | X | O | S | K |
| F | X | F | C | N | X | E | B | L | U | A | E | M | S | X |
| K | U | J | T | O | S | V | E | I | J | W | I | N | U | Y |
| O | I | A | O | T | J | M | P | S | N | L | O | O | M | N |
| Q | C | Y | I | E | O | P | A | T | E | X | X | I | E | V |
| T | L | O | X | T | P | K | T | E | R | U | I | T | H | T |
| J | N | O | I | J | Z | M | I | N | C | M | A | U | I | R |
| B | K | O | Z | Q | P | D | E | Q | Q | U | O | L | B | X |
| O | N | K | M | W | H | X | N | J | D | B | F | O | A | O |
| Y | R | T | X | S | J | V | T | G | J | Z | K | S | T | J |
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