Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | P | T | I | C | X | Q | X | Z | S | T | Q | A | K |
| F | O | H | I | W | Y | Z | E | P | N | D | C | Z | N | I |
| U | N | N | S | H | K | H | G | A | D | T | A | I | O | H |
| Y | T | K | T | F | S | A | T | G | H | T | T | D | I | B |
| K | A | P | B | R | H | R | A | A | K | F | N | H | T | F |
| E | S | Q | S | H | O | T | E | B | P | Z | O | V | S | O |
| P | S | M | G | S | N | L | B | N | M | M | C | N | E | Z |
| R | U | H | I | O | H | I | E | Q | W | Z | E | K | U | Z |
| Z | M | J | Y | L | U | S | P | M | C | O | Y | V | Q | K |
| L | E | I | K | U | E | T | A | H | O | Q | E | T | K | H |
| X | F | V | E | T | G | E | T | B | T | T | A | K | S | I |
| S | N | A | J | I | X | N | I | Z | F | P | I | X | A | G |
| A | L | E | B | O | U | N | E | Y | R | B | E | O | R | T |
| I | U | D | Y | N | N | S | N | A | F | Q | N | E | N | R |
| Y | J | X | D | D | O | N | T | P | A | N | I | C | Y | Q |
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