Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | J | A | E | K | A | C | H | T | N | T | J | B | N | C |
| P | U | J | L | K | E | M | U | S | S | A | T | N | O | D |
| G | I | I | I | I | T | Y | K | I | K | X | M | N | I | O |
| P | I | H | M | U | R | T | E | E | V | E | T | H | T | N |
| X | F | Z | S | V | E | M | W | C | D | R | K | M | U | T |
| S | X | Y | Q | R | P | H | X | T | O | Y | T | R | L | P |
| G | U | H | O | A | E | B | U | L | G | N | R | Y | O | A |
| O | Y | P | T | X | Z | N | E | P | I | B | T | R | S | N |
| H | C | H | K | C | Q | M | W | P | C | S | G | A | M | I |
| F | Y | Z | B | Q | O | F | A | O | A | V | T | O | C | C |
| Y | Q | U | N | T | I | F | E | R | E | T | E | E | N | T |
| A | P | W | I | V | Y | M | U | L | E | K | I | R | N | H |
| O | N | O | I | T | S | E | U | Q | K | S | A | E | Y | Z |
| T | N | C | S | I | G | R | F | R | K | P | K | T | N | X |
| U | J | M | F | Z | W | Y | K | L | F | E | Y | D | L | T |
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