Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | S | P | N | D | Q | E | T | X | W | V | Q | E | Y | G |
| S | I | D | A | Y | A | B | N | N | M | D | I | L | N | L |
| H | M | S | D | V | Y | Z | E | Z | B | V | A | O | T | M |
| B | Z | M | E | H | S | N | I | C | P | S | I | X | A | L |
| K | X | B | D | O | O | E | T | Q | I | T | Y | S | K | J |
| K | E | R | X | J | L | T | A | N | O | V | K | M | E | N |
| E | M | U | D | V | U | S | P | M | Z | Q | J | Y | O | J |
| I | U | S | G | E | T | I | E | Q | U | V | E | E | W | A |
| B | S | M | W | G | I | L | B | E | C | C | M | W | N | F |
| Q | S | M | C | N | O | B | S | X | O | W | P | E | E | G |
| B | A | E | I | R | N | T | P | N | D | U | A | E | R | G |
| D | T | Y | T | L | I | J | T | B | K | U | T | P | S | U |
| N | N | N | T | O | E | A | P | Q | A | B | H | L | H | G |
| D | O | B | N | V | C | S | N | N | X | P | Y | I | I | X |
| C | D | O | N | T | P | A | N | I | C | A | F | E | P | M |
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