Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | C | V | L | F | L | J | E | L | K | D | A | O | F | Y |
| D | O | N | T | A | S | S | U | M | E | Y | N | K | K | O |
| O | C | N | D | F | J | X | G | Y | I | E | C | P | R | N |
| N | G | Q | T | G | S | I | E | P | T | M | I | W | D | Q |
| T | W | J | H | R | U | C | T | S | M | H | K | G | Z | P |
| P | C | L | P | X | O | G | I | F | S | M | I | L | E | Z |
| A | V | U | H | N | Z | L | Y | R | P | U | Q | X | C | A |
| N | R | M | T | G | P | B | E | P | A | T | I | E | N | T |
| I | E | A | A | X | Q | N | R | M | Y | P | E | W | Y | S |
| C | C | M | G | F | W | H | W | Z | O | V | F | A | M | Q |
| T | R | P | O | O | E | L | N | O | I | T | U | L | O | S |
| N | E | N | E | M | P | A | T | H | Y | R | I | Z | W | A |
| V | U | K | P | O | J | F | W | J | U | C | M | O | W | V |
| L | A | S | K | Q | U | E | S | T | I | O | N | U | N | A |
| T | R | V | U | B | A | D | Q | K | W | C | X | M | N | P |
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