Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | U | F | M | T | C | I | N | A | P | T | N | O | D | C |
| V | N | P | L | V | C | Q | Y | B | W | N | Y | E | O | N |
| O | A | E | I | E | W | A | W | P | K | C | H | N | N | C |
| U | D | G | I | H | Y | S | T | W | R | A | T | J | T | R |
| O | T | B | R | T | S | H | N | N | I | R | A | D | A | K |
| N | N | Q | P | M | A | R | G | G | O | K | P | W | S | N |
| O | O | F | P | N | T | P | E | L | J | C | M | Z | S | J |
| T | V | I | U | V | T | U | E | N | I | H | E | U | U | Y |
| Z | D | Q | T | I | T | M | E | B | W | S | S | Y | M | T |
| M | C | S | N | U | O | Q | L | M | R | O | T | U | E | Z |
| T | O | F | B | T | L | N | I | M | B | O | E | E | J | C |
| O | A | D | I | T | D | O | M | C | H | C | J | K | N | F |
| J | U | O | N | O | I | T | S | E | U | Q | K | S | A | A |
| A | N | V | E | Y | H | E | Y | T | C | F | O | Q | A | T |
| Y | H | I | Z | N | N | J | G | G | U | Z | L | Q | F | U |
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