Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | T | J | S | W |
| V | O | Y | K | S | P | K | Y | T | C | I | A | A | O | W |
| N | N | N | F | A | N | P | H | A | G | N | K | B | L | H |
| Q | T | R | T | L | T | L | T | O | F | B | E | V | U | G |
| Z | A | V | T | R | C | N | A | J | X | O | O | O | T | W |
| R | S | T | W | J | O | K | P | W | M | X | W | T | I | W |
| S | S | P | J | C | C | L | M | B | F | X | N | Q | O | Z |
| E | U | W | E | H | I | P | E | X | N | U | E | P | N | D |
| T | M | Y | E | S | P | P | H | M | N | M | R | U | U | B |
| T | E | B | T | K | A | R | E | I | O | E | S | L | D | R |
| O | J | E | W | T | I | L | S | L | A | T | H | L | C | D |
| V | N | F | I | H | G | G | C | J | I | U | I | K | X | L |
| W | K | E | Z | B | A | W | I | X | K | M | P | O | O | J |
| U | N | N | O | I | T | S | E | U | Q | K | S | A | N | P |
| T | X | R | F | F | K | U | A | R | G | Q | B | V | U | J |
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