Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | X | A | P | Q | D | O | N | T | P | A | N | I | C | O |
| W | N | C | M | W | R | S | N | I | Q | H | I | E | T | J |
| U | Y | O | M | N | M | V | I | A | K | K | Y | E | T | R |
| W | E | X | I | E | O | B | C | O | I | E | L | A | V | G |
| P | H | Z | G | T | I | I | X | K | Y | I | K | D | N | F |
| S | I | S | H | N | O | W | T | E | M | E | O | Z | O | M |
| C | K | Z | F | S | F | M | C | S | O | K | R | C | I | B |
| K | Q | V | A | X | T | O | E | W | E | R | V | F | T | L |
| M | P | R | Q | S | N | M | N | L | I | U | R | Z | U | C |
| S | S | Z | B | T | P | E | I | S | O | Y | Q | Y | L | J |
| F | P | R | A | A | R | S | X | N | I | R | L | K | O | D |
| C | E | C | T | S | T | C | S | L | V | G | T | X | S | B |
| O | T | H | H | E | H | J | E | K | H | R | B | N | E | A |
| X | Y | I | N | J | E | M | U | S | S | A | T | N | O | D |
| R | P | Z | T | N | B | E | P | A | T | I | E | N | T | C |
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