Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | H | U | Y | H | C | I | N | A | P | T | N | O | D | C |
| T | T | S | W | C | D | U | S | Q | L | S | B | Y | O | B |
| U | A | S | K | Q | U | E | S | T | I | O | N | N | N | I |
| P | T | K | K | E | Y | C | R | G | G | B | T | V | T | X |
| S | C | Q | E | M | P | A | T | H | Y | R | D | H | A | P |
| E | A | H | E | O | W | B | V | E | O | I | G | B | S | E |
| N | T | H | R | R | W | B | D | L | R | X | P | X | S | X |
| O | N | R | J | Q | B | N | E | Y | I | U | L | A | U | Q |
| I | O | K | Z | C | A | M | E | P | D | S | Z | S | M | G |
| T | C | V | V | G | O | B | D | R | A | X | T | Z | E | F |
| U | E | S | F | T | E | L | I | M | S | T | N | E | O | E |
| L | Y | Y | I | G | N | G | O | Z | I | H | I | P | N | F |
| O | E | O | S | T | G | J | S | V | I | H | I | E | X | E |
| S | N | J | X | H | Y | Q | E | X | C | R | E | P | N | Q |
| G | H | P | C | G | J | K | S | N | M | X | C | A | C | T |
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