Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Q | Z | P | T | C | I | N | A | P | T | N | O | D | C |
| R | N | P | L | M | C | D | Q | E | C | E | Y | W | O | B |
| U | Y | E | I | H | S | A | W | Y | W | M | H | N | N | O |
| D | N | T | I | H | K | E | T | G | B | S | T | R | T | B |
| V | W | W | Q | T | S | F | N | N | M | R | A | P | A | M |
| N | B | L | J | Q | A | R | V | I | O | L | P | A | S | C |
| V | O | C | B | X | L | P | E | L | J | C | M | G | S | Q |
| U | I | I | J | K | S | D | E | N | I | G | E | V | U | B |
| K | D | A | T | I | T | M | E | B | W | S | S | Y | M | L |
| R | V | W | R | U | O | I | L | G | F | O | T | H | E | O |
| Y | R | W | A | T | L | C | I | A | I | N | E | E | L | M |
| F | D | S | I | V | K | O | M | K | S | S | X | K | N | E |
| H | L | O | N | O | I | T | S | E | U | Q | K | S | A | O |
| R | N | P | U | Z | Q | K | H | P | W | Z | O | Y | H | T |
| D | Q | X | F | D | R | M | U | K | B | B | L | F | Z | R |
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