Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | T | G | F | K | U | O | W | L | H | P | O | P | D | C |
| N | N | C | H | Z | R | K | R | N | G | I | T | Y | O | P |
| R | O | E | A | F | N | Y | O | E | A | H | A | N | N | A |
| N | Z | I | I | T | Z | N | L | T | I | S | T | F | T | U |
| O | P | K | T | T | N | R | O | S | P | R | A | L | A | J |
| I | C | D | W | S | A | O | V | I | O | E | Y | O | S | J |
| T | K | Y | H | M | E | P | C | L | C | N | S | P | S | S |
| U | O | C | C | B | P | U | E | E | X | W | N | G | U | G |
| L | X | N | R | A | X | M | Q | B | Y | O | W | B | M | D |
| O | G | J | N | D | O | H | S | K | D | E | A | R | E | H |
| S | V | C | O | T | E | L | I | M | S | K | K | C | R | I |
| D | L | R | I | X | I | A | U | L | C | A | Z | M | Z | K |
| C | C | O | E | M | P | A | T | H | Y | T | A | T | K | X |
| P | N | U | P | H | T | L | A | V | K | R | R | H | J | M |
| X | R | X | S | I | C | I | N | A | P | T | N | O | D | S |
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