Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | L | R | R | O | T | A | J | L | F | Y | Q | P | K | P |
| E | N | H | H | G | U | C | T | M | E | M | U | B | N | I |
| I | M | E | B | B | B | J | A | A | T | C | H | O | I | H |
| H | N | E | I | G | N | Y | O | T | R | A | I | G | B | S |
| S | L | E | J | T | J | B | D | K | N | T | A | F | S | R |
| V | A | F | T | C | A | D | L | C | O | O | O | Y | Y | E |
| H | Z | U | W | S | F | P | I | M | D | C | C | V | F | N |
| H | E | W | M | K | I | N | E | O | D | X | E | E | G | W |
| A | T | I | X | X | A | L | A | B | O | E | U | N | Y | O |
| V | L | I | N | P | O | W | X | Y | H | T | A | P | M | E |
| E | G | E | T | R | C | F | T | I | A | L | K | L | L | K |
| W | F | N | T | N | O | I | T | S | E | U | Q | K | S | A |
| R | O | N | U | S | O | L | U | T | I | O | N | X | C | T |
| D | O | N | T | A | S | S | U | M | E | U | A | Z | D | N |
| C | B | S | O | O | R | W | J | C | Z | A | T | M | F | V |
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