Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | Y | T | A | K | E | O | W | N | E | R | S | H | I | P |
| P | S | P | K | S | A | Y | W | V | I | B | O | L | N | K |
| G | M | F | M | O | K | N | E | L | I | G | M | O | J | A |
| V | X | I | M | L | Q | Q | N | C | X | B | I | E | G | T |
| H | L | O | N | U | V | M | U | D | O | T | V | W | E | B |
| E | E | K | G | T | B | I | P | E | O | N | I | J | V | O |
| Z | M | N | M | I | A | B | Z | M | S | N | T | O | S | G |
| Y | U | W | R | O | G | M | E | A | E | T | H | A | X | Z |
| W | S | Q | Y | N | K | L | M | P | A | N | I | X | C | I |
| U | S | Z | L | Z | O | I | P | F | A | H | G | O | M | T |
| N | A | B | W | R | J | S | A | D | C | T | D | I | N | N |
| Y | T | Y | T | K | L | T | T | Y | F | R | I | T | X | G |
| G | N | N | A | H | C | E | H | L | W | P | E | E | H | Q |
| A | O | U | U | V | N | N | Y | T | M | M | F | F | N | X |
| C | D | O | N | T | P | A | N | I | C | B | G | E | W | T |
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