Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | I | S | N | M | N | H | T | D | I | G | C | N | D | C |
| D | Y | D | P | Q | E | J | A | N | C | T | Z | O | O | C |
| T | B | H | Z | L | R | V | K | E | G | V | K | N | N | I |
| L | S | L | T | Q | T | J | E | T | C | D | T | K | T | N |
| Y | C | F | A | A | B | W | O | S | G | R | Z | N | A | A |
| E | V | P | X | Q | P | H | W | I | O | N | B | B | S | P |
| C | N | T | P | Y | B | M | N | L | I | O | Q | C | S | T |
| T | N | E | I | T | A | P | E | B | W | I | O | A | U | N |
| J | C | O | E | W | B | M | R | L | P | T | J | H | M | O |
| F | G | G | Q | J | O | S | S | R | Z | U | Y | E | E | D |
| X | B | O | V | T | N | M | H | A | M | L | F | F | A | M |
| C | D | Z | I | A | I | M | I | A | S | O | S | T | T | N |
| Z | C | O | Q | L | E | Y | P | F | K | S | C | S | K | A |
| V | N | X | E | Y | E | C | O | N | T | A | C | T | P | W |
| R | A | S | K | Q | U | E | S | T | I | O | N | B | E | R |
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