Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | R | L | L | Q | E | D | U | J | P | F | F | G | F | T |
| Y | N | X | V | N | T | E | E | E | H | R | X | C | N | E |
| K | T | O | P | O | O | W | L | E | L | Q | V | E | H | P |
| O | Y | E | I | I | C | I | I | B | K | O | I | W | N | P |
| H | R | B | H | T | M | A | X | H | W | T | C | E | D | T |
| Q | A | I | S | S | O | C | V | R | A | I | T | R | C | Z |
| O | Q | M | R | E | O | M | I | P | D | S | T | A | L | R |
| V | D | A | E | U | Y | L | E | N | I | S | T | R | R | B |
| F | X | X | N | Q | H | B | U | L | A | N | J | M | B | V |
| P | O | V | W | K | T | A | U | T | O | P | D | J | R | D |
| N | C | G | O | S | A | W | F | C | I | R | T | R | C | R |
| N | S | I | E | A | P | O | E | U | L | O | T | N | G | M |
| M | W | K | K | G | M | Y | B | M | R | O | N | N | O | A |
| M | U | M | A | L | E | M | U | S | S | A | T | N | O | D |
| G | T | W | T | D | Q | H | C | U | M | T | G | R | C | C |
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