Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | O | C | E | R | T | A | G | Z | B | R | U | Y | Q | P |
| G | N | O | S | N | J | C | O | V | K | K | L | T | Y | I |
| E | D | O | L | Y | O | O | A | V | D | Q | Z | H | K | H |
| J | V | X | I | O | J | I | D | T | H | B | T | B | N | S |
| T | C | C | B | T | M | E | T | B | N | A | G | E | L | R |
| S | O | P | I | J | O | L | H | S | P | O | T | N | Y | E |
| S | Y | H | E | N | K | M | M | M | E | S | C | F | K | N |
| T | N | E | I | T | A | P | E | B | I | U | X | E | F | W |
| Q | Z | Z | R | Z | G | P | Y | L | Z | U | Q | D | Y | O |
| F | K | E | W | O | E | B | T | B | O | H | N | K | E | E |
| K | S | O | B | K | K | L | A | N | U | R | L | C | S | K |
| X | T | W | V | R | F | V | I | L | O | N | T | V | H | A |
| S | O | L | U | T | I | O | N | M | R | D | T | N | K | T |
| L | W | L | J | M | E | M | U | S | S | A | T | N | O | D |
| N | W | C | S | B | R | I | W | Z | T | J | A | U | V | C |
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