Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | J | U | V | G | J | H | E | D | C | R | W | E | O | T |
| P | O | F | U | Q | U | L | D | C | D | F | N | H | N | F |
| W | I | N | B | I | I | P | P | E | B | E | R | E | R | L |
| A | U | H | T | M | Q | R | S | G | T | E | I | M | Z | F |
| S | A | E | S | R | E | B | Y | S | C | T | H | T | P | M |
| F | C | M | O | R | O | K | I | U | A | N | T | T | K | A |
| K | V | U | L | R | E | L | L | P | H | P | V | I | G | D |
| C | G | S | U | I | O | N | E | M | P | A | T | H | Y | I |
| Y | A | S | T | Y | V | B | W | M | P | D | E | J | D | M |
| N | B | A | I | L | V | M | W | O | O | S | Z | V | X | C |
| R | Y | T | O | C | E | R | B | M | E | T | O | K | D | P |
| M | F | N | N | K | W | U | P | L | A | K | I | F | B | Q |
| X | N | O | I | T | S | E | U | Q | K | S | A | O | H | I |
| B | A | D | O | N | T | P | A | N | I | C | Y | T | N | J |
| Y | L | T | C | A | T | N | O | C | E | Y | E | J | W | V |
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