Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | S | K | Q | U | E | S | T | I | O | N | C | L | O | C |
| K | O | N | N | V | E | M | U | S | S | A | T | N | O | D |
| M | L | K | D | E | Y | Y | M | C | C | Y | G | N | J | O |
| E | U | O | M | U | T | S | E | I | H | W | T | B | Q | N |
| K | T | S | N | Y | T | S | X | C | P | R | J | E | T | T |
| H | I | F | K | X | D | K | I | H | O | U | Y | W | I | P |
| K | O | B | H | B | N | H | Z | L | O | N | H | N | C | A |
| T | N | E | I | T | A | P | E | B | E | H | T | K | C | N |
| I | C | J | E | N | O | M | Y | L | O | J | A | A | O | I |
| F | T | L | S | K | O | U | I | Q | T | G | P | C | C | C |
| J | S | B | K | T | C | M | I | M | I | E | M | K | N | T |
| P | Z | P | I | H | S | R | E | N | W | O | E | K | A | T |
| J | G | O | D | J | W | E | T | Y | Q | C | N | W | X | H |
| B | N | I | B | A | C | B | M | G | S | Q | Q | X | W | A |
| L | K | Z | T | S | Q | Q | E | X | A | C | X | E | N | P |
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