Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | X | T | K | R | V | I | C | I | F | T | X | B | L | T |
| T | N | A | J | H | D | N | Q | X | M | H | J | U | N | N |
| I | A | O | K | A | Z | I | O | U | H | O | U | E | C | H |
| B | S | K | I | X | C | K | Q | I | V | R | I | F | N | H |
| J | K | K | E | T | F | T | I | Z | T | T | W | E | L | G |
| Q | Q | K | Y | O | O | P | P | Q | A | U | T | T | E | L |
| O | U | L | E | Y | W | M | R | P | V | S | L | Q | M | F |
| Y | E | M | C | M | T | N | E | K | I | S | O | O | U | J |
| K | S | P | O | J | P | B | E | L | E | L | I | M | S | K |
| C | T | J | N | Z | A | A | B | R | O | O | P | W | S | O |
| A | I | L | T | V | N | S | T | M | S | R | A | C | A | B |
| R | O | B | A | U | O | V | O | H | D | H | T | I | T | T |
| E | N | G | C | L | N | U | P | N | Y | C | I | N | N | X |
| A | C | V | T | G | O | A | X | H | P | X | R | P | O | L |
| K | Y | L | M | U | C | I | N | A | P | T | N | O | D | C |
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