Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | F | H | A | T |
| F | O | U | Y | O | Z | G | N | U | C | R | O | S | N | P |
| U | N | N | H | Y | O | S | L | A | F | R | O | E | I | L |
| P | T | E | T | J | H | U | T | K | S | L | I | H | V | U |
| I | A | X | A | R | Z | N | Q | Y | U | T | S | N | J | D |
| X | S | E | P | C | O | X | M | T | A | R | M | L | E | N |
| D | S | B | M | C | Y | L | I | P | E | I | I | K | V | T |
| Q | U | G | E | N | I | O | E | N | B | K | L | G | T | G |
| J | M | Y | B | S | N | B | W | M | R | J | E | S | B | A |
| I | E | P | T | E | J | O | U | F | O | K | I | R | K | S |
| Q | R | E | G | K | E | H | Z | F | L | T | Y | U | C | O |
| T | N | D | T | K | P | Y | Y | V | K | V | I | Q | N | K |
| I | F | C | A | S | K | Q | U | E | S | T | I | O | N | B |
| I | E | T | T | B | C | V | P | E | R | X | X | K | N | Q |
| H | O | P | O | F | Z | E | Z | N | T | V | E | L | T | F |
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