Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | X | J | N | F | R | H | F | K | P | K | N | X | S | G |
| N | O | I | T | S | E | U | Q | K | S | A | G | B | N | W |
| L | T | Z | Y | L | O | Z | B | O | H | H | Z | O | V | U |
| V | C | Q | O | V | E | L | E | A | L | E | I | F | W | B |
| W | A | O | P | Q | L | D | U | A | P | T | U | K | A | B |
| C | T | F | A | E | I | O | A | T | O | C | G | K | W | Z |
| I | N | K | U | N | M | B | L | M | I | I | B | G | N | H |
| N | O | P | I | H | S | R | E | N | W | O | E | K | A | T |
| A | C | A | N | E | G | L | F | P | A | S | N | J | J | R |
| P | E | E | F | H | O | X | M | X | A | C | Y | R | N | H |
| T | Y | P | C | R | I | P | K | Z | M | T | N | K | Z | L |
| N | E | D | T | Q | B | Q | M | T | A | P | I | G | Y | R |
| O | S | N | I | C | Q | Y | H | T | A | P | M | E | C | O |
| D | O | N | T | A | S | S | U | M | E | N | K | V | N | Y |
| C | N | E | T | S | I | L | T | P | B | D | G | X | Q | T |
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