Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | O | I | T | U | L | O | S | A | D | D | Y | S | B | L |
| P | U | T | W | O | X | P | K | J | E | T | A | A | N | I |
| I | Z | W | A | S | K | Q | U | E | S | T | I | O | N | F |
| G | N | L | L | K | Q | B | G | T | T | E | I | C | O | C |
| F | F | E | O | B | E | H | L | Z | L | T | H | M | P | Q |
| W | E | P | T | F | Q | O | S | L | O | R | P | U | V | Y |
| A | M | Y | G | S | N | B | W | M | Q | I | E | Y | L | Q |
| U | U | U | E | K | I | U | E | N | J | Q | L | Z | E | N |
| V | S | J | L | C | Y | L | M | P | E | P | I | S | K | U |
| J | S | I | F | R | O | N | P | L | A | R | M | G | M | F |
| M | A | B | D | R | E | N | A | C | B | T | S | M | K | Q |
| T | T | N | T | B | S | Q | T | S | E | Y | I | H | R | Y |
| B | N | N | Q | X | R | P | H | A | K | R | S | E | I | Z |
| Q | O | Y | K | X | C | M | Y | Y | C | O | N | U | N | P |
| C | D | O | N | T | P | A | N | I | C | T | S | W | X | T |
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