Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | Q | G | W | T | H | C | W | D | U | K | D | R | C | C |
| N | E | A | N | K | E | M | U | S | S | A | T | N | O | D |
| T | A | N | Z | E | Y | H | T | A | P | M | E | N | T | O |
| T | M | T | O | P | T | V | J | Y | M | J | T | L | C | N |
| M | U | D | Y | I | U | S | Z | W | U | R | H | B | A | T |
| G | T | W | F | B | T | J | I | N | O | E | M | S | T | P |
| T | Z | G | G | A | G | S | B | L | W | T | Q | N | N | A |
| T | A | K | E | O | W | N | E | R | S | H | I | P | O | N |
| V | U | B | Y | M | G | M | P | U | D | M | N | W | C | I |
| X | Q | S | C | X | O | X | A | R | Q | N | I | L | E | C |
| Q | V | P | G | T | N | Z | T | Z | G | K | W | L | Y | T |
| Z | R | V | I | Q | Q | U | I | B | E | S | S | T | E | F |
| H | N | O | R | C | K | J | E | Q | J | O | T | A | X | P |
| D | N | E | E | K | F | V | N | O | I | T | U | L | O | S |
| T | Y | U | A | O | W | I | T | W | V | W | J | G | R | D |
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