Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | N | B | P | A | N |
| Y | O | T | S | A | V | C | H | P | J | G | D | A | B | X |
| D | N | N | A | S | K | Q | U | E | S | T | I | O | N | Z |
| U | T | H | T | K | D | P | F | P | U | J | S | P | Y | X |
| F | A | U | W | R | E | Y | E | C | O | N | T | A | C | T |
| C | S | C | T | K | O | O | O | M | B | B | B | C | S | M |
| U | S | M | I | L | E | L | W | B | P | E | G | P | K | O |
| P | U | O | E | T | I | U | E | N | R | A | M | Z | A | Y |
| T | M | E | L | S | Z | P | C | M | E | Q | T | J | N | D |
| O | E | E | T | U | A | P | R | U | O | R | D | H | Q | Z |
| C | O | E | M | T | T | U | A | W | Y | T | S | O | Y | C |
| J | N | B | I | E | V | I | K | O | O | X | I | H | Y | V |
| G | V | E | I | H | I | Q | O | J | O | Z | B | O | I | S |
| D | N | L | Z | X | R | A | N | N | B | W | E | B | N | P |
| T | C | V | G | X | B | F | F | E | N | A | S | L | U | D |
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