Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | X | U | E | U | C |
| P | O | S | W | D | F | X | B | D | P | B | F | D | O | A |
| A | N | N | B | S | J | F | X | T | I | H | E | X | L | J |
| S | T | E | T | W | N | V | P | W | H | M | Q | A | C | Q |
| K | A | K | O | R | E | L | I | M | S | O | N | Z | Y | T |
| Q | S | O | E | P | O | Y | G | O | R | F | V | V | S | C |
| U | S | G | J | T | U | L | L | B | E | D | A | W | Y | A |
| E | U | J | W | G | I | U | E | P | N | L | F | Y | V | T |
| S | M | U | S | S | T | P | M | M | W | R | J | E | R | N |
| T | E | I | T | I | A | N | P | A | O | V | L | V | U | O |
| I | Z | E | O | T | C | Z | A | B | E | T | O | O | R | C |
| O | N | N | I | I | I | X | T | T | K | L | I | Q | I | E |
| N | I | E | H | Y | S | M | H | Y | A | L | M | O | Z | Y |
| H | N | C | X | G | G | O | Y | J | T | E | R | Q | N | E |
| T | V | T | D | X | E | H | K | L | R | B | M | P | M | G |
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