Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | H | H | F | E | C | V | X | E | X | T | T | U | C | Q |
| O | T | N | O | I | T | S | E | U | Q | K | S | A | N | P |
| N | Z | P | N | D | N | U | S | H | G | J | M | O | H | S |
| T | E | Y | E | C | O | N | T | A | C | T | I | Z | V | U |
| P | N | O | I | T | U | L | O | S | M | T | L | V | S | S |
| A | E | C | E | K | H | I | E | M | O | C | E | I | G | L |
| N | M | F | E | I | R | M | B | M | E | K | W | L | V | A |
| I | U | P | I | H | S | R | E | N | W | O | E | K | A | T |
| C | S | Z | Z | X | E | L | P | M | C | Z | K | L | L | B |
| F | S | V | P | L | O | I | A | H | P | Q | F | M | Q | K |
| O | A | O | U | R | C | S | T | L | T | A | N | S | L | L |
| W | T | D | T | J | Z | T | I | Z | Z | R | T | L | Y | M |
| C | N | N | K | G | F | E | E | O | B | K | B | H | I | J |
| G | O | U | I | Z | H | N | N | U | J | W | S | W | Y | V |
| C | D | Q | L | N | E | R | T | U | K | H | Z | H | B | S |
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